Training is great. At bats are where you learn the skills.
I say that all the time because I’ve seen how this plays out for agents at every level.
I sat down for a conversation with Brian Blouch, who runs our onboarding and accelerator programs, and Paul Harootunian, who leads our role play and listing execution. We were talking about something I see over and over again in this business: Agents think they learn everything in the training. Then they wonder why the results don’t show up.
We all believe training is important. Without the proper training, you’re not set up to win. Where a lot of agents miss out, is they don’t get enough at bats. They don’t get enough real opportunities.
It really comes down to three stages I talk about all the time: Classroom, Practice, Performance.
If you’re not getting to performance, you’re never going to make any money.
So let’s break down how to move from training into production, and the specific tactics that help you get those live at-bats as fast as possible.
Move From Classroom to Conversations Fast
Here’s where most agents get stuck.
They go to training. They take notes. They highlight the script. They feel prepared.
Then they wait.
You can’t wait in this business. If you’re learning something new, you should be using it within 24 to 48 hours. Speed to implementation is everything.
Brian walks agents through the fundamentals, and at the core, this business comes down to two things:
That’s it.
You’ve got to get your product in front of people. If you’re trying to build a business without consistent opportunities and real people to talk to, it’s going to take a long time to gain traction.
Here’s the sequence I see work over and over again:
- Learn the framework in training
- Practice it out loud
- Book the appointment
- Run the appointment
- Close the appointment
A lot of agents stop at practice. That’s where momentum dies.
When I talk about working your sphere, I’m very clear about how to actually do it. A lot of companies say, “Go work your sphere,” and leave it there. That doesn’t help anyone.
If you’re calling someone in your database and you’re unsure how to start the conversation, here’s a simple structure I teach:
“Hey, I’m reaching out because the market’s shifting and I’m making it a point to connect with people I care about. Have you had any thoughts about making a move this year?”
It’s direct. It opens a real conversation. It gives you somewhere to go next.
And if they say they’re not thinking about moving?
“That’s totally fine. Is there anyone you know who might be thinking about buying or selling that I should be talking to?”
When you approach it this way, you’re executing a plan instead of guessing your way through the conversation.
Understanding the script is step one. Income shows up when you can deliver it confidently in a live conversation. The only way to get there is by getting in front of people and running the play over and over again.
Use Role Play to Build Confidence Before the Appointment
Let’s talk about role play, because this is where a lot of agents quietly sabotage themselves.
They go through training. They understand the script. Then they decide they’ll just “figure it out” when they’re live with a client.
That’s a mistake.
Paul has been role-playing for as long as I’ve known him. We’ve worked together close to 10 years, and he still reps it out. There’s a reason for that. Role play builds muscle memory. When you’ve said something enough times, you don’t have to search for it in the moment.
When agents skip that step, here’s what usually happens:
- They hesitate.
- They start thinking about what to say instead of listening.
- They lose control of the conversation.
Clients can feel that immediately.
Paul sees this all the time. An agent will say, “I don’t want it to sound like a script. I want to put my own spin on it.” That usually leads to uncertainty in the appointment because they’re trying to create while they’re performing.
When you’re newer, you don’t need creativity. You need consistency. You need to know exactly what comes next.
Here’s a simple listing appointment close that we rep constantly:
“Based on what we’ve reviewed today, does it make sense to move forward and get your home on the market?”
It’s clean. It’s direct. It asks for a decision.
If you’ve practiced that line 50 times, you deliver it calmly. If you haven’t, your body tightens up when the moment comes.
That’s why we build structured role play into our environment. And if you want to join us, we host live role play masterminds every week inside BAMx. Check out the next one with a free-7-day trial.
When you step into a real appointment later that day, you’re prepared, in control, and clear on exactly what you’re going to say next.
Confidence comes from repetition. When you’ve said it enough times, it flows naturally and you can focus on the client instead of your next line.
Think About Rejection and Confidence Early
Here’s something I want agents to think through, especially in their first year.
A lot of companies will tell you, “Go work your sphere.” They don’t tell you how to do it. They don’t tell you what to say. They don’t walk you through the rejection side of it.
There’s value in working your sphere. I believe in it. But you also have to understand what comes with it.
You’re going to get rejected in this business. A lot.
You bet three for 10 in baseball, you’re in the Hall of Fame. In real estate, one for 10 can be incredible. That means most of the conversations you have aren’t going to convert right away.
Now imagine how you’re going to feel after you get rejected by a friend. Or a relative. Or someone you’ve had a relationship with for years.
That hits differently.
Compare that to getting rejected by someone you don’t know. It still stings. You might lose out on some money. But it’s not going to create tension at a family holiday or change a personal relationship.
Confidence is a big thing in this business. A lot of people don’t think about it that way.
When you’re getting at-bats with real opportunities, whether that’s inbound calls or appointments being set up for you, you’re building experience without risking personal relationships while you’re still sharpening your skills.
Paul talked about this from experience. You go through the process. Things go sideways. You learn how to get it back on track. The more you do that, the more confident you become running comparables, sitting down for a buyer consultation, or walking into a listing appointment.
You need that early.
In your first year, the goal is to develop a past client referral database you can rely on in years two and three. If you only do one or two transactions your first year, that’s not enough volume to build real momentum.
You need opportunities. You need repetition. You need to take transactions from A to Z multiple times.
That’s how confidence builds. And when you carry that confidence into appointments, clients feel it.
Classroom. Practice. Performance.
Let me keep this simple:
Classroom. Practice. Performance.
That’s the order.
Classroom is where you learn it. You get the framework. You understand what to say and how the conversation should flow.
Practice is where you say it out loud. You rep it. You clean it up. You get comfortable hearing yourself deliver it.
Then comes performance.
That’s where you make money.
You get paid when you can sit across from a seller, look them in the eye, and say:
“Based on what we’ve reviewed today, does it make sense to move forward and get your home on the market?”
You get paid when you can pick up the phone and ask:
“Have you had any thoughts about making a move this year?”
And when they hesitate, you stay calm. You don’t rush. You don’t talk yourself out of the close.
This business rewards people who get in front of live human beings consistently.
If you stay in classroom mode, you’ll feel productive. If you stay in practice mode, you’ll feel busy. Income shows up when you get to performance.
That’s how you build a real business.






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