How to Crush in a Volatile Market: Simple Scripts for the Second Quarter

Tom Toole breaks down exactly how to crush in a volatile market, driving home the importance of being the loudest person in your office, getting on the phone, and having the most conversations—so you can set the most appointments and crush the second quarter.
Host in a navy suit at a desk, hands extended, with the on-screen title 'HOW TO CRUSH IN VOLATILE MARKET' across the middle.
Host in a navy suit at a desk, hands extended, with the on-screen title 'HOW TO CRUSH IN VOLATILE MARKET' across the middle.
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Join Byron Lazine, Tom Toole, Lisa Chinatti, George Laughton, Amy Stockberger, Gino Blefari, Luke Acree, and top team leaders at BAM Camp: Team Leaders, September 22–23 in Scottsdale. This intimate, two-day workshop is built to help you scale your team, increase profit, strengthen leadership, and leave with a clear 90-day action plan. Get your ticket before it sells out →

So, you want to crush the second quarter in this volatile market? 

We know the second quarter is the time when most real estate agents are going to sell the most properties in a 90-day period. And we work in a 30-60-90-day world. 

So, we’re already in April. The second quarter is here. I want to be very clear about this with everybody. How do you crush the second quarter? How do you exceed your goals?

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If there’s one thing to point to—and I got this advice from my good friend Byron Lazine on the Knowledge Brokers Podcast—you want to be the loudest person in your office. 

You want to be the person on the phone having conversations consistently, educating people about this volatile real estate market that we’re in right now. 

So, here’s what I mean. You walk into a lot of offices, you can hear a pin drop. You see people behind their screens, looking at their laptops, waiting for some magical inbound lead to come in that has tons of motivation. If you’re playing the waiting game, you might be waiting a while. 

The agents that will win are the ones that get on the phone and have conversations with their clients and prospects. And when you’re talking to your clients, your sphere, your prospects, your hottest buyers and sellers, the people you’re trying to get to sign contracts with you, I’d be having this specific conversation: 

“Hey, Nick, it’s Tom Toole here with RE/MAX. I wanted to call you now because most agents aren’t calling their clients, and there’s been a lot of volatility in the marketplace. So, what sort of questions do you have about what you’ve been seeing out there right now?” 

Then see where the conversation goes. “Most people” takes all the pressure out of this. “Most people” is one of those magical phrases that can get people to open up to you. 

You could even take it one step further and say, “Hey, most people and most consumers are fearful about the market right now, and they’re not getting real data about what’s happening locally. And most agents aren’t calling their clients. So, I wanted to reach out to you and see if you have any questions about the current market.” 

Then see where that takes the conversation. If it’s a past client (and once a client, always a client), they might say, “We’re super-happy with the home. We’re not moving.” To that, you might say, “Great! Who else do you know that is having questions about the market?” And just offer your services. Offer yourself as a resource. And if you’ve got white space in your calendar, I’d be on the phone literally six to seven hours a day. 

That’s the person who is going to win in this market. If you do that and you commit to being the loudest person in your office—making the most phone calls and having the most conversations over the second quarter—you’ll get to a point where you can’t make these calls as much as you want to, because you’ll be filling your calendar with appointments to list properties, appointments to show homes, and appointments to negotiate and write contracts. 

Those are all the income-producing activities everyone should be focusing on for the second quarter. 

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About the Author

Tom and his team catapulted to the #1 ranked team in Pennsylvania, a title held since 2018. Known for strategic business operations, Tom shares sales techniques and business tactics as a sought-after speaker throughout the United States. He also hosts Toole Time, Tom’s Take, and Agent Hacks and is a moderator for the 5AM Call.

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