I’m always eager to learn from those who have achieved remarkable success in the industry. 

So, when I had the opportunity to spend three days with Lisa Chinatti, the mastermind behind the #1 real estate team in Massachusetts, I didn’t hesitate for a second. My CFO and Director of Sales, Samy Tyby, and I took the drive to Lisa’s office in December, ready to soak it all in and get a head start on 2024. 

All it took was three days—and a huge “ah-ha moment”— for us to understand what changes we needed to implement for The O’Neil Team

Since that moment, we’ve had our best six weeks as a team. 

Here, I share my top takeaways from my time with Chinatti Realty, because I know if they helped me, they’ll help others too. 

#1—Mastering Time Management

To start, Lisa has complete control of her schedule. We all hear about the importance of time management, but witnessing it first-hand was eye-opening. 

Lisa operates with strict accountability, where even a minute’s delay is unacceptable. When I walked into a meeting two minutes late, joking about traffic, she was quick to put me in my place. Her message was clear: the meeting started, and she doesn’t wait around for anyone. 

This discipline isn’t just about being on time; it’s about respecting your business and optimizing every moment for productivity. Implementing a rigorously structured schedule can revolutionize how you approach your day-to-day operations.

#2—Leadership with Clarity and Accountability

Lisa leads without emotion—and every person on the team knows exactly what she expects. 

I tend to be a people pleaser, but I was reminded how that is a quick road to disaster when growing a team. Every interaction Lisa had with her staff and agents was a mini-coaching opportunity, devoid of personal biases. This approach challenged me to confront tough conversations head-on and prioritize transparency in my leadership style.

#3—My “Ah-ha” Moment

One of Lisa’s key principles is to focus on what you do best. Whether it’s hosting open houses every weekend or excelling in recruitment, she knows the power of self-awareness. 

At the end of the three days, Lisa turned to Samy and me and asked, “What do you do best?” 

After we each told her our strengths, her response was simple: “So go do that.”

Identifying your strengths and honing them allows you to operate at peak performance. Embracing this mindset alone has changed how my team operates, and it has led to growth in a short amount of time.

Bonus Tips for Success

There were countless things we picked up on while spending time with Lisa and her team. Here are a few more bonus tips that stood out to me: 

  • Constant Presence: Lisa’s presence in the office shows her commitment to the team’s success.
  • Effective Delegation: By delegating tasks according to individual strengths, Lisa ensures smooth operations without micromanagement.
  • Leading by Example: Lisa picks up the slack in any department that requires support, demonstrating her dedication to the team’s success.
  • Pay It Forward: With a philosophy of helping others without expecting immediate returns, Lisa fosters a culture of collaboration and mutual success.
  • Transparency and Sharing: Nothing is kept secret in Lisa’s playbook. She generously shares her strategies, leaving the onus on individuals to implement them.

Samy and I left Massachusetts and sat in silence for the majority of the 6-hour ride home, taking in everything we learned. Since implementing her strategies, my team and I have experienced more growth and efficiency than ever. 

 This is a reminder that no matter what stage you are at in your career, there is always more to learn. Create relationships with people who are further along in their journey, and be open to absorbing (and implementing) their expertise. I promise it will change your business.