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brokerage leadership

Agent Strategy

RE/MAX CEO Erik Carlson on Why Only 10% of Clients Return to Their Agent (& How to Fix It)

RE/MAX CEO Erik Carlson told the Knowledge Brokers Podcast that real estate lags in customer focus and shared how productivity and AI can close the gap.

August 21, 2025

Agent Strategy

The Upside-Down Pyramid: 3 Principles That Define the Brokerage Leaders of the Future

At this year’s T3 Summit, Mike Pappas, the CEO of Keyes Company, sat down with BAM co-founder Byron Lazine to discuss the upside-down pyramid model of brokerage leadership, which is defined by three guiding principles.

May 10, 2024

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brokerage leadership

RE/MAX CEO Erik Carlson on Why Only 10% of Clients Return to Their Agent (& How to Fix It)

The Upside-Down Pyramid: 3 Principles That Define the Brokerage Leaders of the Future

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